Billing Terms and Conditions。

Last updated: December 1, 2025

1. Secure Payment Processing At zelmaro.shop, we prioritize the security of your personal and financial information above all else. We understand that purchasing high-quality equipment like our laptop stands requires trust.

We use Shopify Payments as our primary payment gateway, which is a secure, Tier 1 PCI DSS compliant method for online transactions. All transactions are processed through a secure server using Secure Sockets Layer (SSL) technology with 256-bit encryption. This ensures that your credit card data is safe and cannot be read or intercepted by third parties during transmission.

  • Note: We do not store your full credit card numbers or sensitive authentication data on our servers.

2. Accepted Payment Methods We aim to provide a seamless checkout experience for our customers in Singapore and globally. We accept the following forms of payment:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

You must provide valid payment information at the time of purchase. By submitting your payment information, you authorize Zelmaro to charge the designated amount to your chosen payment method.

3. Payment Timing

  • Immediate Charge: To ensure your order is processed and shipped promptly from our warehouse, your credit card or payment method will be charged at the time your order is placed and confirmed.
  • Verification: All orders are subject to payment verification and authorization before shipping. If your payment method is declined or cannot be verified, we reserve the right to cancel your order to prevent fraud.

4. Pricing, Currency, and Fees

  • Currency: All prices listed on our website are processed in US Dollars (USD) unless otherwise clearly stated at checkout.

    • For our Singapore customers: If your credit card is issued in a different currency (e.g., SGD), your bank may apply a currency conversion rate and a small foreign transaction fee. This is determined by your bank, not by us.

  • Total Price: The total price shown at checkout is the final price you will pay to us.
  • Taxes: As stated in our Shipping Policy, for orders shipped to Singapore, we cover applicable import taxes and duties (DDP).
  • No Hidden Fees: We do not charge any additional transaction fees or handling fees on our end.

5. Billing Information Accuracy You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6. Chargebacks and Disputes We are committed to customer satisfaction. If you have an issue with a charge on your statement or haven't received your laptop stand yet, please contact our customer support team first before initiating a chargeback with your bank. Chargebacks can take months to resolve. In most cases, we can solve the issue (refund or replacement) within 24 hours if you email us directly.

7. Contact Information For any questions regarding your billing, payment, or order status, please contact us:

  • Email: support@zelmaro.shop
  • Phone: +1 5752933079
  • Address: 1424 Lathrop St, Fairbanks, AK 99701, USA