Shipping policy

Last updated: December 1, 2025

This Shipping Policy applies to all purchases made on zelmaro.shop and outlines our fulfillment and delivery practices. We specialize in providing high-quality aluminum laptop stands and are dedicated to delivering them safely to our customers in Singapore.

1. Order Processing Time All orders are processed within 1 to 3 business days, excluding weekends and public holidays.

  • “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
  • Since our products are metal hardware, we perform a final quality check on the structure and finish before packing to ensure you receive a perfect item.

2. Shipping Time & Delivery Estimates We strive to ensure efficient delivery for our international customers in Singapore.

  • Shipping Origin: All orders are dispatched from our warehouse facilities located in the United States.
  • Estimated Transit Time: Once dispatched, the estimated shipping time to Singapore is 7 to 13 business days.
  • Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.

3. Shipping Cost We offer Free Shipping on all orders to Singapore. No handling or delivery fees apply at checkout.

4. Customs, Duties, and Taxes For our customers in Singapore: All applicable import taxes, duties, and GST are included in the product price or covered by us. You will not be charged any additional fees upon delivery. The price you see at checkout is the final price you pay.

5. Shipping Locations We currently ship exclusively to: Singapore. If you are located outside of this region, please contact our support team to see if a special arrangement can be made, though we primarily focus on the Singaporean market.

6. Tracking Your Order Once your laptop stand has shipped, you will receive a shipping confirmation email containing your tracking number.

  • You can track your shipment status through the link provided in the email.
  • Please allow up to 24 hours for the tracking information to update in the carrier's system.

7. Delays Delivery times are estimates and may vary due to external factors such as weather disruptions, customs clearance inspections, or carrier delays. While we cannot control these external factors, we will do our best to keep you informed if any significant delay occurs.

8. Lost or Damaged Packages If your package is lost in transit or arrives damaged (e.g., bent metal or structural damage), please contact us immediately so we can arrange a replacement or refund according to our Return Policy.

9. Contact Information If you have any questions regarding our shipping policy or the status of your order, please contact us:

  • Email: support@zelmaro.shop
  • Phone: +1 5752933079
  • Address: 1424 Lathrop St, Fairbanks, AK 99701, USA